ExpandTrigger the next use case — and the loop runs again.
01 Discover
Understand the work and find the opportunity.
What the agent does
Riveted helps you understand what the customer wants to achieve and what gets in the way. It uses your company context and customer conversations to keep discovery focused.
It organizes what you learn into a Discovery Brief, connecting the customer’s objectives, current workflow, problems, and priorities.
The brief gives you and the customer a shared starting point for choosing a use case worth pursuing. You can revisit it as new information changes your understanding.
Skills for this stage
$riveted:engagement
Start or resume the right customer engagement.
$riveted:discover
Develop and revise the Discovery Brief.
Deliverables generated
Discovery Brief
Objectives, people, current context, problems and impact, capabilities discussed, and open questions.
